At simons-shop.com, we are committed to providing the best shopping experience for our customers. Our customer service team is here to ensure you receive high-quality products and excellent service. Please review our customer service policies below.
1. Ordering & Payment
- All orders are processed as soon as payment is confirmed. We accept PayPal, Credit Cards.
- If you encounter any issues with your order or payment, please contact us immediately at customercare@simons-shop.com.
2. Shipping & Delivery
- Orders are usually processed within 48 hours. Business days do not include Saturday, Sunday, and Public Holidays.
- Delivery times vary depending on your location. Estimated delivery times will be provided at checkout.
- Shipping costs are calculated at checkout, based on your location and the size of your order.
- Once your order is shipped, we will send you a tracking number to monitor the progress of your delivery.
3. Returns & Exchanges
- We want you to love your purchase! If you are not satisfied, we accept returns or exchanges within 30 days from the date of delivery.
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- Return shipping costs are the responsibility of the customer, unless the item is defective or damaged.
- If you receive a damaged or defective item, please contact us immediately at customercare@simons-shop.com with photos of the damage so we can assist you with a replacement or refund.
4. Cancellations
- You can cancel your order within 24 hours of placing it. After this period, your order may have already been processed for shipment, and cancellation may not be possible.
- To cancel your order, please contact us as soon as possible at customercare@simons-shop.com.
5. Customer Support
- If you have any questions or concerns about our products or your order, our customer service team is here to help.
- You can reach us via email at customercare@simons-shop.com or chat with us.
6. Privacy Policy
- We respect your privacy. Your personal information will be used solely for processing your order and will never be shared with third parties without your consent. For more details, please refer to our Privacy Policy.
7. Product Information & Availability
- We strive to ensure that all product descriptions and images on our site are accurate. However, there may be slight variations in color or size due to monitor settings or other factors.
- If a product is out of stock or discontinued, we will notify you immediately and offer alternative products or a full refund.